Introduction

Field Effect provides several portals and interfaces designed for different users and tasks. Understanding the purpose of each portal helps ensure you're accessing the right tools and information when you need them.

Using the correct portal ensures you can quickly access the information, tools, and resources needed to manage and improve your organization's cybersecurity.

This article covers the following: 

• Quick Summary 
• Portals Available to Everyone
  • Field Effect MDR Portal
  • MDR SIEM Dashboard
  • Help Center
  • Trust Center
  • System Status Page
• Partner-Specific Portals
  • License Management Portal (Partners and MSPs)
  • Vision Portal (Partners and MSPs)
  • Partner Portal

Quick Summary 

This table provides a quick summary of what portal to use, based on your primary audience or purpose. 

Portals Available to Everyone

Direct Clients and Field Effect Partners can access the following portals.

Field Effect MDR Portal

Best For: Security monitoring, risk management, and day-to-day platform administration.

The MDR Portal is the primary management interface for organizations using Field Effect's cybersecurity services.

Use the MDR Portal to:

• Monitor your organization's cybersecurity posture
• Review Alerts, Risks, and Observations (AROs)
• Investigate security events
• View reporting and dashboard information
• Manage users and permissions
• Access security recommendations and remediation guidance

Most customers will spend the majority of their time in the Field Effect Portal.

MDR SIEM Dashboard

The MDR SIEM Dashboard (formerly the appliance dashboard) provides access to low-level data stored on your network sensor that is not accessible from the MDR Portal. This data is much more granular, but typically read-only. 

Use the SIEM Dashboard to: 

• View the alerts behind the AROs Field Effect MDR generates
• View low-level network data

Help Center

Best For: Self-service support, product learning, and troubleshooting.

The Help Center provides access to Field Effect's documentation, knowledge base articles, and support resources. 

Use the Help Center to:

• View product documentation
• Read the latest Release Notes
• Generate Support Tickets

Trust Center

At Field Effect we recognize the important role that security and privacy play in our mission to strengthen the cybersecurity of organizations around the globe, and showcase our commitment through the Trust Center. 

Use the Trust Center to:

• Learn more about our security posture
• Request access to our compliance documentation

System Status Page

Visit the Field Effect Services Status page to ensure that all of our systems are up and running and stay informed on the status of any past or ongoing outages. 

Partner-Specific Portals

Field Effect Partners have access to the following portals.

License Management Portal (Partners and MSPs)

The License Management Portal (LMP) is used to manage your organization's licenses and subscriptions.  This is typically one of the first tools used when onboarding a new client.

Use the LMP to:

• View available licenses
• Assign licenses to clients
• Monitor license utilization
• Purchase or request additional licenses
• Track subscription details

Vision Portal (Partners and MSPs)

Best For: MSPs, partners, and organizations managing multiple customer environments.

Vision is a partner-centric interface designed for Managed Service Providers (MSPs) and Field Effect partners who manage multiple customer environments.

Use the Vision Portal to:

• View and manage multiple customer organizations from a single interface
• Perform actions against vulnerable or compromised devices and accounts. 
• Monitor customer security posture across tenants
• Access customer dashboards and reports
• Manage deployments and service delivery activities
• Streamline operational oversight for multiple customers

The Vision Portal provides a higher-level view that helps partners efficiently manage and support their customers, while providing the ability to drill into a connected-client level view and investigate deeper.

Partner Portal

The Partner Portal (https://partners.fieldeffect.com) provides access to partner-specific information, sales resources, and enablement materials. This is your primary location for partner communications and sales enablement resources.

Use the Partner Portal to access:

• Sales collateral
• Marketing materials
• Product information
• Partner announcements
• Program documentation