Create Your Account and Log In

Your MDR journey begins with signing in and becoming familiar with the platform. As a partner administrator, your email account should already be permitted to create an MDR Portal account and get started. 

Visit https://my.fieldeffect.net/ to create an account and sign in.  Once logged in take a few moments to tour the MDR Portal.

Familiarize Yourself with the Navigation

To accommodate all of the end clients you manage within one portal, the organization selector changes the way the MDR Portal displays data and sidebar entries.

Depending on which view you are using, the sidebar and certain pages behave slightly differently and show different metrics:

• Partner View: when selected, the AROs and dashboard metrics for all of your end client organizations are shown across the Portal's dashboards and pages. 
  • As an administrator, you will set your partner-level configurations, such as your MSP organization profile, co-branding, ITSM/PSA integrations, set default client configs and more.  
• Client View: when selected, the AROs and dashboard metrics for a specific end client are shown across dashboards and pages. From here, y0u can manage a specific client organization's MDR configurations.

Invite Team Members

Now that you have access to the MDR Portal, invite other users to create an account and access your organization. 

Invite users to either your partner organization or a specific end client organization.

• Partner Organization: Users can access your partner organization, along with every client organization you manage.
• Client Organization: users can only access the specific organization in the MDR Portal

Next Steps

Now that you have an MDR Portal account and access to your partner organization, set up the following partner-centric settings before adding you first client organization(s). This will make future onboardings and deployments much more efficient

Partner-centric settings include: 

• Client Configuration: define a specific set of configurations that are automatically applied to each client organization you onboard.
• ITSM/PSA Integrations: If you have a ITSM or PSA solution (HaloPSA, Autotask, ConnectWise), integrate it with Field Effect MDR to streamline your workflow. 
• Escalation Contacts: help ensure that Field Effect knows who to contact in the event of a security incident. Assign escalation contacts at either a client or the partner level.

Once you have set up your partner-centric configurations, it's time to set up your first client.